client winback
Your Next Customer May Already Be in Your Contact List.
A past customer may need you again. An old inquiry may finally be ready. But if they haven’t heard from you, they may book someone else. TeamWOW’s client win-back program gives these contacts a relevant reason to reply—and your team a fresh opportunity to book business.
Start With People Who Already Know You
Past customers
Customers who haven’t returned, estimates that never closed and prospects who said “not right now” are a useful place to start.
Four Steps to Reconnect
1. Audience
Choose past customers and inquiries who are a good fit for your offer.
2. Offer
Give them a useful, relevant reason to choose you again.
3. Conversations
Start a two-way conversation and identify who is interested.
4. Your Team Takes Over
Follow up with interested contacts, answer their specific questions and turn the conversation into a booking or sale.
What TeamWOW Handles. What Your Team Handles.
TeamWOW: Restart the Conversation
We help shape a relevant offer and the message that reconnects with past customers and old inquiries. The campaign starts two-way conversations and identifies interested contacts.
Your Team: Make the Sale
You provide the contact list, approve the offer and decide who will respond. Your team handles the customer’s specific needs, confirms availability and closes the booking or sale.
Before the campaign starts, we agree on the audience, message and handoff so interested people know what happens next.
Watch Reactivation Examples
What Business Owners Say About Winback
Hear business owners describe their experience with the appointment accelerator program.
Database Reactivation
Building a Sales Pipeline From Existing Contacts
See a presentation about generating sales opportunities from a contact list without paid ads. Pipeline opportunities are distinct from completed sales.
Database Reactivation
Top Hat Chimney: A Winback Campaign Example
Watch the Top Hat Chimney campaign example and how the offer reconnects with potential customers.
Database Reactivation
A Client’s Sales-Pipeline Experience
Hear a client account of opportunities added to a sales pipeline. Results depend on the audience, offer and follow-up.
Database Reactivation
What Helps a Winback Campaign Work
Start With a Relevant Offer
Choose an offer your contacts actually need, make replying easy and decide who on your team will follow up. Results vary by contact-list quality, the offer and your sales follow-up.
Ready to Reconnect With Past Customers?
Schedule a Reactivation Conversation
Let’s discuss your contact list, a relevant offer and how your team will handle replies.
From relationships to conversations
